Before We Arrive

We strive to provide exceptional customer service. Please help us by preparing in the following ways:

• If you know the nature of any spots, inform us so that we can maximize our pre-spotting efforts.

• Although we will move and return all furniture (with the exception of pianos, china cabinets, multimedia equipment, and aquariums) to its original position. We ask that you move all breakables from the cleaning area.

• Typical carpet drying time varies between 3-8hours depending on the degree of soiling and fiber type. During this time it may be a good idea to keep small children and pets off the area, as well as street shoes that can soil the carpet. We will provide shoe covers for you to use if you need access to carpeted areas while it is drying.

• Please refrain from rearranging any furniture for at least 48 hours after cleaning to minimize the incidence of carpet varnish stains.

• Our cleaning process is safe for any properly installed carpet. If you are aware of any installation problems, make us aware of these problems so that we may take extra precautions.